Customer Support Representative, E Commerce
SHARDA CONSULTANCY SERVICES
Gurugram, Haryana, India0–5 yrs24m agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 5 years
- Nice to have
- Customer service
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Customer service84%of 149 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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Customer Support Representative - E-commerce
Key Responsibilities
- Handle customer queries through Voice/Chat as per process requirements.
- Assist customers with orders, payments, deliveries, cancellations, refunds, and related concerns.
- Resolve customer complaints and provide accurate information.
- Follow process guidelines and maintain quality, productivity, and customer satisfaction standards.
- Escalate complex issues to the concerned team whenever required.
- Shift Window: 8:00 AM - 8:00 PM (Males/Females); 8:00 PM - 8:00 AM (Males)
- Shift allocation as per business requirements.
- 6 Days Working | 1 Rotational Week Off.
Qualifications
- 0-5 years of experience in Customer Support/ BPO/ E-commerce preferred.
- Excellent verbal and written communication skills.
- Versant score: 56.
- Basic computer and typing skills.
- Comfortable working in rotational shifts and from office.
- Immediate joiners preferred.