Summer 2027 Internship, Customer Experience

About the Role

The Customer Experience Intern supports West Bend's Customer Experience team by analyzing customer feedback, policy data, and digital experience insights to help improve policyholder and agent experiences. This role assists with Voice of Customer (VoC) reporting, customer journey measurement, customer experience initiatives, and data storytelling. The intern will gain hands-on experience using survey platforms, Power BI, Databricks, and Google Analytics to identify trends, uncover opportunities, and transform data into actionable insights that support customer-focused business decisions.

Work Location: In-office, West Bend, WI.

Key Responsibilities

• Analyze customer feedback data, policy data, and digital experience metrics to identify opportunities for improvement.
• Support Voice of Customer (VoC) reporting and help surface meaningful insights from customer surveys and feedback channels.
• Measure customer journeys and help evaluate the experiences of policyholders and agency partners across key touchpoints.
• Assist with customer experience initiatives designed to improve satisfaction, loyalty, and ease of doing business with West Bend.
• Assist in managing dashboards, visualizations, and reports that transform complex data into actionable business recommendations.
• Monitor customer experience trends and help identify emerging pain points and opportunities.
• Support the development and maintenance of customer personas and journey maps.
• Collaborate with business partners across the organization to bring a customer-focused perspective to decisions and projects.

Tools & Technology

This internship offers hands-on experience with industry-leading platforms and tools, including:

• Power BI
• Databricks
• Google Analytics
• Customer survey and Voice of Customer platforms
• Customer journey mapping and experience measurement tools

Qualifications

• Current college student pursuing a bachelor's degree in Business, Data Analytics, Marketing, Mathematics, Information Management, Economics, Statistics, or a related field.
• Interest in customer experience, business intelligence, analytics, or research.
• Strong analytical and problem-solving skills.
• Ability to interpret data and communicate findings in a clear and meaningful way.
• Effective written and verbal communication skills.
• Strong organization skills and attention to detail.
• Curiosity, initiative, and a desire to learn new tools and technologies.

Experience with Power BI, Google Analytics, SQL, survey platforms, or data visualization tools is helpful but not required.

Hourly Pay

$21.00