Travel Sales and Customer Success Intern

About the Role

We're looking for enthusiastic and confident Travel Sales & Customer Success Interns to help convert travel enthusiasts into happy customers. As part of this role, you will engage with potential customers who have already shown interest in our trips through Meta (Facebook & Instagram) advertisements. Your goal will be to understand their travel requirements, answer their questions, build trust, and guide them through the booking process.

Key Responsibilities

• Contact leads generated through Meta (Facebook & Instagram) campaigns.
• Understand customers' travel preferences and requirements.
• Explain trip itineraries, inclusions, pricing, and available offers.
• Resolve customer queries promptly and professionally.
• Follow up with interested leads to maximize booking conversions.
• Build rapport with customers and provide a seamless booking experience.
• Maintain accurate records of customer interactions and sales status in the CRM.
• Collaborate with the marketing and operations teams to improve lead conversion.

Requirements & Tech Stack

• Excellent verbal communication skills in English and Hindi (additional regional languages are a plus).
• Strong interpersonal and persuasion skills.
• Passion for travel and helping people plan memorable experiences.
• Comfortable speaking with customers over phone and WhatsApp.
• Self-motivated, target-oriented, and eager to learn.
• Basic knowledge of Google Sheets/Excel and CRM tools is an advantage.

What You'll Gain

• Hands-on experience in travel sales and customer success.
• Exposure to a fast-growing travel-tech startup environment.
• Training in sales, customer communication, and lead management.
• Opportunity to work closely with the founding team.