Customer Success Manager (m/f/d)
KINEXON
Chicago, ILFresher4m agovia LinkedIn
Posted 13 Nov 2026, 17:52 ET
This job at a glance
- Who can apply
- New grads, no experience needed · Bachelor's degree
- Must know
- OnboardingSalesCustomer serviceExcel
- Nice to have
- SalesforceCRMAccount management
- Work
- On-site in Chicago
- Pay
- Not stated by the employer.
- Skill demand
- Customer service95%Sales26%Excel15%Onboarding2%of 144 similar entry-level jobs posted in the US this week
- Listed
- Nov 13, 2026 · still open
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About the Role
We're looking for a Customer Success Manager to join our US Customer Success team based in Chicago. This role focuses on helping professional and collegiate sports organizations maximize the value they get from our GPS, LPS, and IMU wearable technology. You will manage client relationships end to end, from onboarding and training through renewals, working with professional and semi-professional teams across various leagues. This position requires regular on-site presence at our Chicago office.
Key Responsibilities
- Support onboarding and training for new clients.
- Serve as a day-to-day point of contact for an assigned group of accounts, fielding questions and routing technical issues.
- Monitor account health and usage data, flagging risks or opportunities.
- Maintain accurate client records, notes, and activity in Salesforce CRM.
- Assist with building reports and presentations translating athlete performance and usage data into actionable insights.
- Join client calls and, as you grow, lead check-ins and renewal conversations.
- Work cross-functionally with Sales, Product, and Customer Support.
- Learn the fundamentals of GPS/LPS/IMU hardware and software.
Qualifications
- Bachelor's degree in sports management, kinesiology, business, or a related field preferred.
- Relevant practical experience, including internships, collegiate athletics, coaching, or other customer-facing experience, will also be considered.
- Experience in customer success, account management, or sports performance / technology is a plus.
- Based in the Chicago area or willing to relocate.
- Ability to travel as needed.
- Comfortable working with data and spreadsheets.
- Genuine interest in sports, athlete performance, or sport technology.
- Strong written and verbal communication skills.
- Organized and detail-oriented.
- A team-first mindset and willingness to learn.
Tech Stack / Tools
- Salesforce CRM (experience is a plus, but not required)
- GPS/LPS/IMU hardware and software