Associate
Microland
Gurugram0–2 yrs3d agovia Naukri
About the Role
- Provide technical support and assistance to customers via phone, email, or chat.
Key Responsibilities
- Troubleshoot and resolve complex technical issues efficiently.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Develop and maintain knowledge base articles to improve customer self-service capabilities.
- Analyze customer feedback and suggest process improvements.
- Participate in training and development programs to enhance technical skills.