E-Branch Team Leader

IDFC FIRST Bank

About the Role

The E-Branch Team Leader will be a key member of the Turbo Cross-Sell function. This role involves leading and enabling a team to achieve business goals, managing customer relationships, and driving operational efficiency. The ideal candidate will be self-driven, possess strong communication and analytical skills, and be capable of managing escalations while enhancing customer experience.

Key Responsibilities

• Lead and motivate the team to deliver desired business outcomes.
• Drive inputs and enable team members to achieve set targets.
• Handle escalations effectively and manage crisis situations with composure.
• Optimize team productivity and operational efficiency.
• Utilize strong MIS and analytical skills to track performance and identify improvement areas.
• Demonstrate excellent people management and team-building capabilities.
• Manage stakeholders effectively across internal and external teams.
• Think creatively and initiate strategies to enhance customer experience.
• Maintain a strong understanding of banking products and processes.
• Conduct market research to evaluate customer needs and identify selling opportunities.
• Manage challenging situations with resilience and a customer-first mindset.
• Collaborate effectively with cross-functional teams and stakeholders to ensure seamless execution.

Qualifications

• A graduate degree in any discipline is preferred.
• Prior experience in banking, team management, or customer relationship roles is desirable.

Skills and Attributes

• Excellent written and spoken communication skills.
• Strong understanding of liabilities and assets products and processes.
• Exceptional convincing and interpersonal skills.
• Proven ability to manage teams and build strong working relationships.
• Strong analytical and MIS reporting capabilities.
• Ability to think innovatively and lead customer-centric initiatives.
• Effective stakeholder management and collaboration skills.