Technical Chat Support Executive
Your Pitchh
BengaluruFresher4h agovia Naukri
About the Role
We are hiring Technical Chat Support Executives for an international US-based chat support process. The role involves providing technical assistance to customers through non-voice/chat support, troubleshooting customer queries, and ensuring a positive customer experience.
Key Responsibilities
- Handle customer queries through chat/non-voice support.
- Provide technical assistance and troubleshoot customer issues.
- Understand customer concerns and provide appropriate solutions.
- Maintain good written communication and professional chat etiquette.
- Follow process guidelines, SOPs, and quality standards.
- Maintain accuracy while handling multiple chats/tasks.
- Escalate complex technical issues to the appropriate team.
- Meet productivity, quality, and customer satisfaction targets.
Requirements & Tech Stack
- Excellent written English communication.
- Good typing speed and accuracy.
- Basic technical troubleshooting knowledge.
- Good logical and analytical skills.
- Ability to handle customer queries professionally.
- Comfortable working in US/night shifts (rotational shifts).
Qualifications
- Graduate / Undergraduate
- Excellent communication in English and Hindi.
Immediate Joining
Location: Brookefield, Bangalore
CTC Upto 4.2 LPA (27K)