Contract Specialist, AFX, BPO

About the Role

AWS is expanding its contract operations team and seeks a detailed, process-oriented individual to support contract onboarding for private pricing customers. This role involves managing processes, ensuring data integrity, and communicating with various teams. The ideal candidate will be a strong communicator, detail-oriented, able to manage multiple tasks, and thrive in a dynamic environment.

Key Responsibilities

• Own the process of onboarding Support for private pricing customers, including enabling AWS Support, facilitating communication between key parties, and implementing agreements into contract management systems.
• Act as a resource for in-house reporting, including operational volume forecasts, pipeline summaries, and metric tracking.
• Utilize system data to draft in-depth custom pricing contracts.
• Actively participate in and drive process and system improvements.
• Proactively identify and implement data improvements, enhancements, and system customization that meet business requirements.
• Retrieve and analyze data using Excel, Salesforce.com, and other data management/BI systems.
• Proactively identify and implement operational improvements, enhancements, and system customization that meet business requirements.
• Communicate effectively across all related channels to ensure process transparency.

Requirements & Tech Stack

• Bachelor's degree or equivalent in Business, Accounting, or a related field.
• Experience in business analysis and functional roles requiring quantitative, analytical, and organizational skills.
• Intermediate Excel skills (Pivot Tables, VLookups).
• Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas.

Qualifications

• Experience in business analytics with demonstrated proficiency in quantitative analysis using SQL, databases, and Excel in a business environment.
• Experience using Salesforce.
• Experience supporting sales and/or tech teams.
• Experience working with custom private pricing contracts.