Health Information Specialist I

About the Role

Datavant is seeking a Health Information Specialist to provide call support, ROI processing, faxing, burning images to CDs, and storage ordering/reviewing. This is a patient-facing role critical for timely, accurate, and compliant handling of medical record requests.

📍 Onsite | Virginia Beach, VA

🕒 Schedule: Monday–Friday: 8:00 am–4:30 pm EST

🚨 Priority: ASAP

Key Responsibilities

• Serve as the front desk point of contact for patient walk-ins requesting medical records or releases.
• Provide phone support to patients, providers, and authorized requestors.
• Process Release of Information (ROI) requests accurately and timely.
• Fax, scan, and manage incoming and outgoing medical record requests.
• Burn medical images to CDs and share images electronically as required.
• Support client relationship management through professional communication.
• Assist with reporting and administrative duties such as data entry and email.
• Ensure compliance with HIPAA, privacy regulations, and facility policies.

Training & Onboarding

• Datavant DHISC training.
• Hands-on, role-specific training during the first 30 days.

Qualifications & Skills

• Strong customer service and communication skills.
• Comfortable working in a patient-facing, front desk environment.
• Detail-oriented with the ability to manage confidential information.
• Reliable, punctual, and professional.
• Ability to multitask and work independently.
• Basic computer proficiency.
• Comfortable utilizing phones, fax machines, printers, and other general office equipment.
• Professional verbal and written communication skills in English.
• Strong data entry skills.
• Ability to work with minimum supervision, responding to changing priorities.
• Ability to organize and manage multiple tasks.
• Ability to respond to requests in a fast-paced environment.
• Strong attention to detail.

Education Requirement

• High School Diploma or GED required (from an Accredited Institute recognized by the State Dept. of Education).

Required Certifications/Examinations

• Passing annual Introductory HIPAA examination.
• Required to take and pass a 90-day ROI Certification course with a score of 85% or higher.

Additional Requirements

• Able to work overtime during peak seasons when required.
• Post-offer health screenings and proof and/or completion of various vaccinations may be required by clients.

Bonus Points If

• Experience in a healthcare environment.
• Previous production/metric-based work experience.
• In-person customer service experience.
• Ability to build relationships with on-site clients and customers.
• Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders.