Customer Service Rep

About the Role

Muscle Foods USA, a Division of EURPAC SERVICE, INC., is seeking a Customer Service Representative for their team in Dunmore, Pennsylvania.

Key Responsibilities

• Handle Customer Service Issues politely, efficiently, and promptly.
• Handle all routine and non-routine Customer Service Complaints.
• Confirm that all problem issues are in the process of being resolved and contact has been made with the requestor.
• Order Entry and Finalizing.
• Return authorizations for defective or wrong shipments.
• Address Product issues: pricing, availability, upc codes, case packs.
• Communicate with VP’s, manufacturers, exchange personnel, exchange buying offices, and sales reps via email, phone, or fax for resolution of any problems.
• Resolve any issues with orders once the order has been processed and forwarded.
• Document and retain any communication regarding a given issue.
• Answer all incoming calls to be handled or forwarded to representatives.
• Special projects and other tasks as assigned.

Qualifications

• Good attendance.
• Positive attitude and ability to work well with others.
• Sense of urgency and ability to prioritize.
• Ability to function in a fast-paced environment.
• Ability to multitask.
• Good organizational skills.
• Excellent communication skills and the ability to adjust to a given situation and/or personality.
• Team player willing to help with any task or in any area outside their normal work requirement.
• Good data entry skills.
• Knowledge of Windows and comfort in learning new systems.

Working Relationships

• Customer service team
• VP’s
• Product managers
• Manufacturer representatives
• Sales reps