Personal am Front Desk

About the Role

EmberStone Publication is a young, independent publishing platform founded to give emerging, young, and first-time writers a stage. The company fosters creativity and self-expression, deliberately omitting traditional barriers in the literary world to facilitate access to publication. EmberStone curates anthologies, novellas, and creative collections that engage with meaningful themes, emotional honesty, and diverse perspectives. The goal is to make the publication process transparent, accessible, and empowering, especially for those taking their first steps into the literary scene. EmberStone builds a sustainable community of storytellers whose texts have an impact and reach readers in the long term.

Role Description

As a Front Desk employee, you will be the first point of contact for authors, readers, and partners via digital channels and phone. Your daily tasks include professionally receiving and forwarding inquiries, coordinating appointments, managing inboxes and calendars, and maintaining databases and contact lists. You will support the back-office team, ensure structured information flow, and contribute to the positive external image of EmberStone Publication. This position is full-time and fully remote, allowing you to work independently of location.

Key Responsibilities

• Professional reception and forwarding of inquiries via digital channels and phone.
• Coordination of appointments.
• Management of inboxes and calendars.
• Maintenance of databases and contact lists.
• Support for the back-office team.
• Ensuring structured information flow.
• Contributing to a positive external image.

Qualifications

• Strong skills in customer service, including professional phone etiquette and proficient execution of typical reception and front desk tasks.
• Very good communication skills, with the ability to express yourself clearly and appreciatively both in writing and verbally, and to maintain an overview even with a high volume of inquiries.
• Solid computer skills, proficient in using standard office software, email programs, video conferencing tools, and database or CRM systems.

Preferred Qualifications

• Experience working from home.
• Structured and independent work style.
• Strong service orientation.
• Interest in literature and publishing.
• Very good German and good English skills.
• Previous experience in a comparable customer contact or front office role.