Services Support Associate II, ISU

About the Role

The Coordination Support Analyst role is responsible for supporting the experienced hire/campus recruiting process. Working directly with recruiting coordinators, recruiters, candidates, and interviewers to help with various aspects of the recruiting process such as scheduling interviews, rescheduling, compliance review cases, data management and compliance. The Analyst is essential to providing a seamless experience for all those involved activities.

Key Responsibilities

• Supporting interview scheduling for the US recruiting process, including phone and video interviews, candidate availability collection, and interviewer calendar coordination in line with established service levels
• Managing candidate scheduling changes and updating applicant tracking system records to reflect candidate status accurately throughout the recruiting process
• Assisting with background investigation steps and other administrative activities connected to interview coordination
• Supporting issue resolution related to interview technology platforms and escalating items as needed
• Maintaining recruiting trackers and reports and supporting process improvement projects for the recruiting function

The Team

At Deloitte, our BRC team is part of the Talent Acquisition under Talent Operations group. It provides support to the lateral & campus hiring across all functions of the US offices and work hand in hand with our stakeholders in managing end-to-end activities for a candidate from interview to on-boarding.

Location & Timings

• Location: Hyderabad
• Shift Timings: 6 PM to 3 AM IST or 9 PM to 6 AM IST

Requirements & Tech Stack

• Bachelor's degree or equivalent
• 1-3 years of experience in recruiting coordination, interview scheduling, or recruiting support
• Experience using Microsoft Excel, PowerPoint, Access, Word, and Outlook
• Experience using human resources databases, applicant tracking systems, or candidate management systems
• Experience updating candidate records and maintaining recruiting reports or trackers
• Experience supporting phone or video interview scheduling in a high-volume environment

Preferred Qualifications

• Experience supporting US experienced hire or campus recruiting processes
• Experience coordinating background investigation activities
• Experience supporting service-level agreement driven processes
• Experience providing technical support for interviewing platforms