Associate Business Analyst (SRA)
PhonePe
Bengaluru, Karnataka, IndiaFresher2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Business analysisData visualizationStakeholder managementSQLExcelPower BI
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Stakeholder management7%Business analysis2%of 135 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
PhonePe is seeking an Associate SRA (Business Analyst) to analyze and optimize transaction success rates across their payment ecosystem. This role involves identifying patterns, collaborating with cross-functional teams, and enhancing payment performance across merchants, platforms, and categories.
Key Responsibilities
- Analyze transaction data: Track and assess payment success rates across different channels, banks, issuers, and payment methods.
- Merchant-level SR Analysis: Identify trends, bottlenecks, and improvement opportunities specific to each merchant.
- Platform-specific SR Analysis: Monitor and optimize success rates across web, mobile apps, and third-party integrations.
- Category-wise SR Analysis: Evaluate payment performance across different industry categories.
- Identify bottlenecks: Investigate failures, latency issues, and drop-offs affecting transaction success.
- Monitor key metrics: Define and track success rate KPIs, benchmark against industry standards, and ensure continuous improvements.
- Root Cause Analysis (RCA): Work with engineering, banking, and product teams to resolve payment failures at the root level.
- Data-driven insights: Generate reports, dashboards, and alerts to monitor trends and flag anomalies.
- Stakeholder collaboration: Work closely with merchants, banks, PSPs, and internal teams to drive resolution for success rate dips.
- Process optimization: Recommend and implement strategies to enhance transaction reliability and efficiency.
Requirements & Tech Stack
- SQL
- Excel
- BI tools (Tableau, Looker, Power BI, etc.)
Qualifications
- Strong skills in SQL, Excel, and BI tools.
- Strong understanding of financial products, regulatory requirements, and emerging technologies in fintech.
- Proven track record of analyzing complex issues, deriving insights, and driving solutions.
- Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
- Ability to work independently and as part of a team in a fast-paced environment.