Customer Experience & Marketing Associate

Adventure Loom | Houston, TX | On-Site

About the Role

Adventure Loom is expanding its Houston team and looking for a Customer Experience & Marketing Associate to support face-to-face marketing and customer acquisition campaigns. This is a customer-facing position where you will work directly with customers, representing client campaigns and helping turn conversations into results.

Key Responsibilities

• Supporting in-person marketing and promotional campaigns
• Engaging with prospective customers and identifying their needs
• Representing client brands, products and services
• Delivering clear, professional product presentations
• Supporting sales and new customer acquisition
• Gathering customer feedback and improving campaign performance
• Working toward individual and team performance targets

Requirements & Tech Stack

No specific technologies or tools are mentioned.

Qualifications

Previous experience in marketing, retail, hospitality, customer service or sales is useful, but not essential.

We are looking for individuals who:

• Communicate confidently and professionally
• Enjoy meeting and speaking with new people
• Take feedback without making excuses
• Are reliable, organized and willing to learn
• Can handle rejection and maintain a positive attitude
• Take responsibility for their own results

Training & Development

Adventure Loom provides hands-on training in customer engagement, sales, marketing and campaign delivery. Opportunities may arise to take on additional responsibilities in campaign coordination, team development and leadership.