Tally Support Executive

About the Role

The Tally Support Executive role is a full-time, on-site position based in Navi Mumbai. The individual will provide day-to-day support to clients using Tally and related ERP solutions.

Key Responsibilities

• Handling client queries and troubleshooting Tally and related ERP solutions.
• Guiding users on best practices.
• Responding to phone and email support requests.
• Documenting and resolving service tickets.
• Coordinating with technical teams for escalations.
• Maintaining accurate records.
• Preparing basic reports.
• Assisting with data entry or configuration changes within Tally.
• Interacting regularly with customers, ensuring clear communication and a professional, customer-focused service experience.

Qualifications

• Strong administrative assistance and clerical skills.
• Executive administrative assistance capabilities.
• Professional phone etiquette and clear communication skills.
• Basic to intermediate knowledge of Tally and ERP systems.
• Aptitude for learning software features and troubleshooting common issues.
• Relevant educational background in commerce, business, IT, or a related field.
• Ability to work on-site in Navi Mumbai.
• Ability to manage time effectively.
• Ability to collaborate with internal teams and clients.
• Attention to detail.
• Problem-solving mindset.
• Customer-centric approach to service.

Prior experience in customer support or Tally operations is an advantage.