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Customer Service Executive
ONE SOURCE RECRUITMENT ADVISORY PRIVATE LIMITED
Gurugram, Haryana, India2h agovia LinkedIn
Customer Service Executive – Domestic Voice Process
About the Role
- Location: Vipul Tech Square, Golf Course Road, Sector 43, Gurugram
- Work Mode: Onsite
- Process: Domestic Inbound Voice Process
Key Responsibilities
- Handle inbound customer calls and resolve queries professionally.
- Understand customer concerns and provide accurate solutions.
- Maintain a positive and professional customer experience.
- Handle complaints and escalations with patience.
- Follow process guidelines and quality standards.
- Maintain accurate customer interaction records.
- Meet assigned performance and customer satisfaction targets.
Requirements & Tech Stack
- BPO/Customer Service Experience Mandatory
- Excellent English Communication Skills
- Basic computer knowledge
- Comfortable working in a voice process
Qualifications
- Graduation Mandatory
Additional Details
- Salary: Up to ₹6.5 LPA, depending on experience and interview performance
- Working Hours: 8 hours per day within the shift window
- Working Days: 5 days one week and 6 days the next week
- Interview Process: 4 Rounds – Walk-In Interview