Customer Support Associate

About the Role

• Full-time, on-site Customer Support Associate role based in Dadri.

Key Responsibilities

• Handle customer inquiries and issues via voice and non-voice channels.
• Ensure prompt and accurate resolutions while maintaining a professional and empathetic approach.
• Document interactions and update customer records.
• Escalate complex cases as needed.
• Collaborate with team members and supervisors to meet service-level targets.
• Support sales-related queries and contribute to upselling or cross-selling when appropriate.
• Contribute to continuous improvement in customer experience.
• Participate in regular training sessions.
• Adhere to company policies and quality standards.

Requirements & Tech Stack

• Basic computer proficiency.

Qualifications

• Strong Customer Support and Customer Service skills.
• Ability to manage inquiries and resolve issues effectively.
• Skills in Customer Experience, focusing on building positive relationships and ensuring high satisfaction levels.
• Sales-related skills, including handling product or service queries.
• Training-related skills or ability to learn quickly and apply new processes, tools, and product knowledge.
• Excellent communication skills in English and Hindi (regional languages are a plus).
• Attention to detail.
• Ability to work in shifts.
• Prior experience in a contact center or customer-facing role is preferred.
• Minimum of a high school diploma or equivalent is required.