Customer Service New Associate
Accenture Solutions Pvt Ltd
HyderabadFresher1h agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- LLMsCustomer service
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Customer service65%LLMs1%of 103 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
Accenture is a global professional services company with leading capabilities in digital, cloud, and security. The Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and improve businesses. This role offers hands-on experience in improving the quality and safety of online content.
Key Responsibilities
- Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
- Understand and remain updated on changing client policies and guidelines.
- Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
- Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
- Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
- Analyze model responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers according to client definitions and guidance.
- Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on model responses.
- Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
- Analyze and review user profiles, audio, videos, and text-based content.
- Investigate, escalate, and/or resolve issues reported by users or flagged by the system.
Requirements & Tech Stack
- Language Translation - Customer Service
- Hindi - Elementary language ability
Qualifications
- Any Graduation
- Comfort synthesizing and analyzing information from multiple streams.
- Strong critical thinking and decision-making skills.
- Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
- High affinity and cultural awareness of political and social situations regarding the relevant market and region.
- Strong resilience and coping skills.