Pharmacy Intern Grad

About the Role

Provides pharmacy consulting services, ensuring proper compounding, dispensation, review, and verification of prescribed medications within regulatory guidelines and company policies. Supports pharmacy workflow optimization, financial analysis, inventory management, and customer experience enhancement.

Key Responsibilities

• Customer Experience

• Engage customers by greeting them and offering assistance.

• Resolve customer issues promptly and answer questions.

• Model and share customer service best practices.

• Develop relationships with valuable customers by anticipating needs and proactively offering services.

• Support efforts to enhance customer experience by increasing focus on healthcare services.

• Operations

• Counsel patients on medication usage, side effects, interactions, and contraindications.

• Perform compounding, drug therapy reviews, verification, and medication management.

• Review, interpret, and dispense prescribed medications.

• Ensure pharmacy operates in accordance with regulations, company policies, and standards.

• Assist with establishing procedures for efficient pharmacy workflow.

• Responsible for opening and closing the pharmacy and shift change duties.

• Ensure adherence to the Good Faith Dispensing policy and controlled substance laws.

• Maintain current knowledge of pharmacy systems like Intercom Plus, registers, automation, and StoreNET.

• Propose and implement enhancements to pharmacy systems.

• Ensure accurate processing of insurance claims.

• Follow up with insurance companies and medical providers.

• Follow up with medical providers' offices to clarify prescribed medications, dosages, refills, and allergies.

• Perform retail, clinical, and wellness services such as immunizations and flu shots.

• Assist in analyzing performance data, including pharmacy financial and customer service metrics.

• Review KPIs with Pharmacy Manager, Store Manager, and Healthcare Supervisor.

• Develop and maintain relationships with the local medical community.

• Participate in community outreach activities.

• Partner with Central Pharmacy Operations for customer registration and third-party reviews.

• Conduct virtual product review in virtual environments.

• People & Performance Management

• Assist the Pharmacy Manager with staff hiring and training.

• Coach staff, provide constructive feedback, and monitor customer service.

• Foster employee development.

• Promote teamwork and motivate team members.

• Training & Personal Development

• Maintain current knowledge and skills related to pharmacy and healthcare.

• Obtain necessary certifications, education credits, and training.

• Seek professional development by monitoring performance and soliciting feedback.

• Communications

• Communicate relevant corporate health and wellness services or strategy information to pharmacy staff.

Requirements & Tech Stack

• Doctor of Pharmacy (Pharm D) degree from an accredited educational institution (prior to start date).
• Pharmacist licensure from the respective Board of Pharmacy (within 90 days of hire).
• Certified Immunizer or willingness to become an immunizer within 90 days of hire.
• Familiarity with Intercom Plus, registers, automation, and StoreNET.

Qualifications

• Willingness to obtain a Doctor of Pharmacy (Pharm D) degree.
• Willingness to obtain pharmacist licensure.
• Certified Immunizer or willingness to become one.