Administrative Assistant

About the Role

The Texas Workforce Commission (TWC) State Office Appeals Department is seeking an Administrative Assistant I to provide entry-level administrative support. This is an in-office position located at 101 E. 15th Street in Austin, Texas, near the Texas State Capitol.

Key Responsibilities

• Perform routine entry-level administrative support work for the State Office Appeals Department.
• Update UI Appeal decisions by entering statistical data from hearing officers into decision update screens.
• Use a personal computer (PC) to process case documents, research and enter data, and request additional documents.
• Process and distribute incoming and outgoing mail, fax, and email within established timeframes.
• Process digital information with CDs or digital storage devices, copy recordings as requested.
• Type letters and maintain a daily log of all completed and pending requests.
• Prepare, generate, and distribute reports and correspondences for the department.
• May involve data entry into various databases.
• Occasional overtime may be required.
• Perform other duties as assigned, including cross-training to assist other units.

Requirements & Tech Stack

• Personal computer (PC)
• Numeric ten-key proficiency.
• Data entry experience using a PC or other database.
• Experience in filing and/or mailing documents.
• Strong communication skills.
• Attention to detail.
• Ability to handle multiple priorities and meet strict deadlines.
• Ability to work in a fast-paced environment with emphasis on accuracy.
• Good interpersonal skills.

Qualifications

• Six months of full-time experience providing knowledge of administrative support functions and office practices and procedures, or clerical administration and business management practices, such as preparation, maintenance, and control of forms, records, and reports.
• Relevant academic credits may be applied toward experience qualifications.
• Must be a Texas resident or willing to relocate to Texas.

Work Schedule

• Monday - Friday, 8:00 am to 5:00 pm.

Benefits

• Family Friendly Certified Workplace.
• Competitive salary: $2,772.36/month.
• Defined Retirement Benefit Plan.
• Optional 401(k) and 457 accounts.
• Medical Insurance.
• Paid time off (vacation, sick, family care leave).