Customer Care Associate
BrightCHAMPS
Bengaluru, Karnataka, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years
- Must know
- Lead generationHelp deskCRMMicrosoft Office
- Nice to have
- Customer service
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- CRM13%Lead generation10%Microsoft Office7%Help desk3%of 147 similar fresher jobs posted in India this week
- Listed
- 27 Oct 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
- Full-Time role
- Night Shift
- Work From Office in Bengaluru
Key Responsibilities
- Handle inbound and outbound customer interactions across phone, email, and chat.
- Resolve customer queries and ensure timely follow-ups.
- Document interactions and escalate complex issues when required.
- Monitor customer feedback and collaborate with internal teams to improve service quality.
- Meet performance metrics and service-level standards.
Requirements & Tech Stack
- Familiarity with CRM tools, ticketing systems, MS Office, and web-based platforms.
- Comfortable working night shifts and adhering to scheduled hours.
Qualifications
- Strong customer service and support skills.
- Excellent spoken and written English with professional etiquette.
- Empathy, problem-solving, and customer relationship management skills.
- Analytical ability to identify issues and suggest practical solutions.
- Prior experience in customer support, call centres, or EdTech is preferred.