Account Executive

About the Role

The Account Executive is a full-time, on-site role responsible for managing relationships with clients and supporting the clinic’s business growth.

Key Responsibilities

• Engaging with pet guardians.
• Explaining clinic services and treatment plans.
• Ensuring a smooth client experience from appointment scheduling through billing and follow-up.
• Tracking inquiries.
• Maintaining accurate client records.
• Coordinating with veterinary and support staff to address client needs promptly.
• Supporting business development initiatives.
• Assisting with promotions or outreach activities.
• Preparing basic reports on client activity and revenue.

Requirements & Tech Stack

• Proficiency in basic office administration and record-keeping, including handling appointments, billing, and documentation accurately.
• Solid verbal and written communication skills in English.
• Additional local language skills are an advantage.
• Ability to work full-time on-site in Mumbai.
• Manage multiple tasks and stay organized in a busy, client-facing setting.
• Basic competency with computers and common office software.
• Familiarity with CRM or clinic management systems is a plus.

Qualifications

• Strong client relationship and customer service skills, with the ability to communicate clearly and empathetically with pet guardians.
• Comfort working in a clinic environment, with an interest in animal and bird care and a willingness to coordinate closely with veterinary teams.
• Prior experience in sales, account management, or customer service, preferably in healthcare or pet-related services, is beneficial.
• Relevant diploma or bachelor’s degree in business, commerce, marketing, or a related field is preferred.