Associate Technical Account Manager

About the Role

We are seeking individuals with technical aptitude and a customer-centric approach to join our YES Energy Client Services team as Associate Technical Account Managers (ATAMs). As an ATAM, you will leverage our Utility Billing software to track energy consumption, pinpoint leaks, alert stakeholders, flag invoice discrepancies, and recover excessive charges. Your billing oversight and customer service will ensure clients receive top-notch service and reliable billing solutions.

• This position requires flexibility for travel during the second week of employment for training. Training may be conducted locally or at an alternate location. Candidates must be prepared to travel as required.

Key Responsibilities

• Provide technical support and software implementation guidance to assigned Yardi clients.
• Assist clients with product configuration, deployment, and best practice adoption.
• Troubleshoot and resolve common software application issues.
• Communicate product features effectively.
• Build strong client relationships.
• Develop deep expertise in Yardi products and solutions.

Requirements & Tech Stack

• Ability to learn new concepts and Yardi programs.
• Strong written and oral communication skills.
• Good interpersonal skills.
• Client-centered commitment and focus.
• Critical thinking and problem-solving skills.
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
• Collegial, team-oriented disposition with the ability to establish cooperative working relationships.
• Proficiency with Microsoft 365 desktop applications.

Ideal to Have

• Experience professionally serving customers in a technical support, sales, or retail service role.
• Understanding of the property management or relevant Yardi supported industry.
• Working knowledge of accounting practices.
• Basic competence in one or more of the following:
• Microsoft operating and network system operation.
• Relational databases.
• SQL/Oracle language.

Qualifications

• Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience.