Operations Intern

About the Role

The Operations Intern role is a full-time, on-site position based in Delhi, India. The intern will support day-to-day operational activities, including tracking and updating orders, coordinating with partner stores, and ensuring accurate cashback processing and status reporting.

Key Responsibilities

• Track and update orders.
• Coordinate with partner stores.
• Ensure accurate cashback processing and status reporting.
• Maintain internal databases.
• Assist with process documentation.
• Collaborate with cross-functional teams (sales, marketing, customer support) to resolve operational issues.
• Analyze operational data.
• Identify process gaps.
• Help implement improvements to enhance efficiency and customer experience.
• Manage multiple tasks.
• Follow defined workflows.
• Contribute to the smooth execution of daily business operations.

Requirements & Tech Stack

• MS Excel or Google Sheets proficiency.
• Comfort with online tools and dashboards.

Qualifications

• Strong analytical skills, including the ability to interpret data, identify trends, and support process improvement initiatives.
• Clear and professional communication skills for working with internal teams, partners, and customers.
• Foundational sales and stakeholder management skills to support partner coordination and promotional activities.
• Operations management and project management skills to handle workflows, prioritize tasks, and meet timelines.
• Ability to work on-site in Delhi, India.
• Strong attention to detail and a structured approach to tasks.
• Pursuing or recently completed a degree in business, commerce, engineering, or a related field is preferred.
• Interest in e-commerce, cashback or rewards platforms.
• Willingness to learn in a fast-paced environment.