Customer Sucess Associate

About the Role

• Manage strategic accounts, ensuring customer satisfaction and renewals.
• Drive revenue growth by identifying upsell and cross-sell opportunities.
• Identify new ways to deliver impact and share best practices.
• Interact with customers to align goals and strengthen partnerships.
• Mentor and coach junior team members.
• Measure value delivered and support continuous improvement.

Key Responsibilities

• Own relationships with key customers.
• Expand accounts and turn clients into long-term advocates.
• Handle tough client situations to ensure satisfaction and retention.
• Work with diverse clients across industries and business sizes.

Requirements & Tech Stack

• Proven ability to build and maintain client relationships.
• Strong English communication skills with a neutral/US accent.
• Experience handling international clients, particularly in the U.S. market.
• Solid understanding of managed services and project delivery.
• Experience in a fast-paced environment requiring quick strategy shifts and prioritization.
• Ability to balance business goals with customer satisfaction.
• Methodical approach to resolving complex issues.

Qualifications

• Worked with diverse clients across industries and business sizes.
• Track record of expanding accounts and turning clients into long-term advocates.
• Experience in a fast-paced environment.
• Understand revenue retention and growth.
• Ability to break down silos and build internal partnerships.
• Ability to hear what customers and internal teams are saying and act on it.
• Comfortable navigating both structured and ambiguous situations.
• Ability to push back and support customers constructively.

Note: This is a complete on-site role (Night Shift).