Cloud Technical Consultant

About the Role

At Oracle North America Applications Consulting, we build the bridge between Oracle's innovative technology and the people who use it. Our team focuses on North American-based clients using our back-office cloud applications. We are seeking transformational leaders ready to bring their unique skills, energy, and creativity to help us continuously innovate how we deliver world-class client experiences on cloud applications projects.

Key Responsibilities

• Operate independently to provide quality work products to an engagement.
• Perform varied and complex duties and tasks that need independent judgment, in order to implement Oracle products and technology to meet customer needs.
• Apply Oracle methodology, company procedures, and leading practices.
• Demonstrate expertise to deliver functional and technical solutions on moderately complex customer engagements.
• May act as the team lead on projects.
• Consult with management of customer organizations.
• Participate in business development activities.
• Develop and configure detailed solutions for moderately complex projects.
• Serve as a trusted technical advisor to the client via remote and on-location work.
• Create strategy documents for all major technical activities, using standard templates and tools.
• Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.
• Effectively communicate technical concepts to both technical and non-technical audiences.
• Troubleshoot complex technical issues and find creative solutions.
• Facilitate technical support to clients, serving as a liaison to the offshore technical team or product support.
• Conduct technical discovery sessions, work with deal teams on solution design and estimation, and participate in sales presentations showcasing solutions, experience, and capabilities.
• Contribute/lead innovation and initiatives as part of communities of practice and cross-functional teams.
• Identify areas for improvement in cloud solutions and processes and implement changes to enhance performance and efficiency.
• Drive the technical activities of cloud projects from start to finish, including planning, execution, and monitoring, ensuring they are delivered on time and within budget.
• Continuously learn about emerging cloud technologies and best practices.

Requirements & Tech Stack

• Foundational understanding of OCI.
• Oracle SaaS experience in Architecture, Data Migration, Integration, Reporting, and Extensions; including experience in SaaS (ERP, HCM, SCM, depending on area of expertise) inbound and outbound capabilities as well as reporting and extensions.
• Demonstrated experience in leading and delivering the above tracks.
• Deep experience in integration in general, demonstrated knowledge in platforms (preferably OIC), integration patterns, security, and processes.
• Experience in OIC, VBCS, Process Cloud, ATP.
• Foundational expertise in security: IDCS and security standards, SOS, SAML, OAUTH, PGP, and others.
• Experience and clear understanding of functional concepts in SaaS modules in areas of expertise.
• Clear understanding of functional processes and workflows.
• Project management: planning, tracking scope, collecting and reporting status, identifying, communicating, and mitigating risks; effectively managing resources and identifying needs and changes.
• Customer relationship building.

Qualifications

• Deep understanding of cloud platforms: Proficient in Oracle SaaS Architecture, Data Migration, Integration, Reporting, and Extensions; specifically, ERP, HCM, SCM, or CX inbound and outbound capabilities as well as reporting and extensions.
• Client relationship management skills: Active listening, consensus-building, consultative approach to guide client decision-making, empathy, and collaboration.
• Communication skills: Effectively communicate technical concepts to both technical and non-technical audiences; use appropriate level of detail; demonstrate active listening, confidence, and executive presence.
• Problem-solving skills: Ability to troubleshoot complex technical issues and find creative solutions.
• Technical skills demonstrated in:
• Oracle SaaS Architecture, Data Migration, Integration, Reporting, and Extensions.
• Integration in general, with knowledge in platforms (preferably OIC), integration patterns, security, and processes.
• OIC, VBCS, Process Cloud, ATP.
• Security: IDCS and security standards, SOS, SAML, OAUTH, PGP.
• Functional skills:
• Experience and understanding of functional concepts in SaaS modules in areas of expertise.
• Understanding of functional processes and workflows.
• Project management skills: planning, tracking scope, collecting and reporting status, identifying, communicating, and mitigating risks; managing resources and identifying needs and changes.
• Customer relationship building.
• Ability to stay up-to-date with emerging cloud technologies and best practices.
• Industry expertise is highly desired.
• An out-of-the-box thinker always looking for new approaches and solutions.
• Hands-on approach to tackling challenges.
• Passion for client success across the lifecycle.
• Ability to apply industry knowledge, providing relevant and dynamic insights.
• Entrepreneurial-minded with sound judgment and ability to navigate complexity.
• Highly collaborative team-player who can navigate different personalities, work well with others, and share lessons learned and knowledge.
• Takes ownership of individual success as well as those around them, modeling integrity and accountability.