Marketing Technology Administrator

About the Role

CLA is growing and seeking to hire an experienced Marketing Technology Administrator to join our talented Information Technology team. This position offers growth, flexibility, and a collaborative work environment.

Key Responsibilities

• Provide day-to-day user and application support for Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Dataverse, and related CRM and marketing technologies.
• Complete routine CRM administration and approved configuration updates, including user access, forms, views, dashboards, queues, and basic business rules, following established procedures and guidance.
• Work assigned incidents, service requests, defects, and enhancement tickets by documenting the request, performing initial triage and routine troubleshooting, communicating status, resolving issues within established procedures, and escalating complex matters in accordance with service-level expectations.
• Research recurring user or system issues, document findings, and update knowledge articles or support documentation as directed.
• Support routine data-quality activities, including imports, exports, validation, duplicate review, cleanup, and reconciliation.
• Monitor assigned Power Automate flows and system processes, perform basic troubleshooting using documented procedures, and escalate unresolved failures.
• Execute prepared test cases for system enhancements, platform updates, and defect fixes; document results and defects and assist with user acceptance testing.
• Support release and deployment activities by completing assigned checklists and performing post-deployment validation under the direction of senior team members.
• Identify routine automation or process-improvement opportunities and communicate recommendations to senior team members.
• Create or maintain basic Power Automate flows and assist with straightforward Power Apps or Dataverse updates using established standards and guidance.
• Maintain ticket notes, configuration records, test evidence, knowledge articles, process documentation, and user support materials.
• Deliver training and guidance to end users to support effective adoption and use of CRM tools.
• Collaborate with team members and business stakeholders to gather information, clarify reported issues, and support CRM-related work.
• Assist with documenting straightforward requirements, process steps, user stories, and acceptance criteria for review by senior team members.
• Communicate technical information clearly to both technical and non-technical audiences.

Requirements & Tech Stack

• Foundational knowledge of Microsoft Dynamics 365 Sales, Customer Insights – Journeys, Microsoft Dataverse, and model-driven applications.
• Basic knowledge of forms, views, dashboards, queues, business rules, user access, security roles, duplicate detection, and auditing within a CRM environment.
• Working knowledge of Microsoft Power Platform concepts, including Power Apps, Power Automate, and Dataverse, with the ability to support basic low-code configurations and routine flow troubleshooting.
• Familiarity with ServiceNow or a comparable ticket-management platform and Azure DevOps or a comparable work-tracking tool.
• Ability to follow documented procedures for ticket handling, troubleshooting, testing, data-quality activities, configuration updates, and release validation.
• Good analytical and problem-solving skills, with the ability to investigate routine issues, document findings, and recognize when escalation is required.
• Good verbal and written communication skills, including clear ticket notes, status updates, and explanations for non-technical users.
• Proficiency with Microsoft Excel for basic data validation, reconciliation, and analysis; familiarity with CRM dashboards or Power BI is preferred.
• Awareness of data privacy, access controls, and responsible handling of sensitive business information.
• Familiarity with Agile or Scrum delivery methods and working collaboratively with developers, administrators, and business stakeholders.

Qualifications

• No experience required.
• 1 year of relevant experience preferred.
• Experience with Dynamics CRM or Marketing systems preferred.
• Bachelor's degree or a combination of relevant experience and training may be considered in lieu of a degree.