Software Asset Management Analyst

About the Role

You will work within Wabtec's Corporate Solutions organization as part of the Software Asset Management (SAM) function. This analyst role combines day-to-day operational ownership with process improvement. You will serve as a key point of contact for software requests, licensing, procurement, renewals, catalog administration, vendor portal activities, reporting, and issue resolution while helping mature SAM governance, controls, data quality, and automation.

Key Responsibilities

• Own the end-to-end Software Request process managed in ServiceNow, from intake and validation through approvals, fulfillment, status communication, and closure.
• Administer software licensing and entitlement activities in Flexera, partnering with the Flexera platform team to improve data quality, inventory coverage, integrations, reporting, and platform effectiveness.
• Coordinate software purchasing activities in Coupa, including requisition creation, purchase order processing, receipt confirmation, and invoice issue resolution in partnership with Procurement, Finance, Accounts Payable, vendors, and requestors.
• Lead operational execution of the SAM renewal process by maintaining the renewal calendar, confirming demand and ownership, validating license positions, coordinating quotes and approvals, and reducing the risk of service interruption or unplanned spend.
• Maintain an accurate, usable software catalog and improve standardization by identifying duplicate, obsolete, unsupported, underused, or nonstrategic software products.
• Reduce software sprawl and improve the organization's area of control through rationalization, reclamation, reuse, standardization, lifecycle governance, and stronger ownership of software assets.
• Produce metrics and actionable insights that improve cost transparency, license compliance, request performance, renewal readiness, data quality, and process maturity.

Requirements & Tech Stack

• Bachelor's degree in information systems, business, finance, supply chain, technology, or a related discipline, or equivalent relevant experience.
• Experience supporting Software Asset Management, IT Asset Management, software licensing, procurement, vendor management, or technology operations in an enterprise environment.
• Working knowledge of the software asset lifecycle, including request, approval, procurement, entitlement, deployment, assignment, renewal, reclamation, retirement, and disposal processes.
• Experience managing service requests or workflows in ServiceNow or a comparable enterprise service management platform.
• Experience with software license management, entitlement records, inventory, usage, compliance positions, or optimization activities in Flexera or a comparable SAM platform.
• Experience creating purchase requisitions and supporting purchase orders, receipts, and invoice resolution in Coupa or a comparable procurement platform.
• Ability to interpret software quotes, order documentation, licensing terms, maintenance or subscription periods, quantities, SKUs, and renewal information.
• Strong analytical and organizational skills, with the ability to reconcile information across requests, contracts, purchase records, invoices, entitlement data, discovery data, and vendor portals.
• Ability to manage a high volume of requests and renewals, prioritize competing deadlines, follow through on open actions, and communicate risks early.
• Strong written and verbal communication skills and the ability to work effectively with technical teams, business stakeholders, sourcing professionals, finance partners, and vendors.
• Demonstrated attention to detail, data quality, documentation, and control execution.
• Ability to identify root causes, improve workflows, create repeatable procedures, and measure operational outcomes.
• Must be able and willing to travel as needed, typically less than 10%.

Qualifications (Nice-to-Have)

• Experience with Flexera One, ServiceNow Software Asset Management, Coupa, or integrated SAM and procurement ecosystems.
• Knowledge of publisher-specific licensing and administration practices for major enterprise software vendors and cloud subscription providers.
• Experience administering publisher portals, assigning licenses, managing user access, and maintaining entitlement documentation.
• Experience developing or reviewing Effective License Positions, compliance analyses, true-up support, or software optimization recommendations.
• Experience with software normalization, recognition, inventory, application evidence, discovery sources, SaaS management, or license consumption rules.
• Experience supporting mergers, acquisitions, divestitures, or large-scale software portfolio assessments.
• Knowledge of ITIL, ISO/IEC 19770, audit, SOX, cybersecurity, data privacy, or technology control frameworks.
• Professional certifications such as CSAM, CHAMP, ITIL, Flexera certification, ServiceNow certification, or relevant procurement credentials.
• Experience building operational dashboards, KPIs, control evidence, standard operating procedures, and executive-ready reporting.
• Experience with process automation, workflow design, continuous improvement, or Agile ways of working.

Work Environment

• Hybrid work schedule, with both on-site and remote work.
• The employee will normally work in a temperature-controlled office environment with frequent exposure to electronic office equipment. During visits to operational areas, the employee may be exposed to hot or cold conditions, fumes or airborne particles, chemicals, and elevated noise.