Teacher Quality Assurance(QA-Intern)

About the Role

• Role: Intern – Teacher Quality Assurance
• Location: HSR Layout, Bengaluru
• Employment Type: Full-Time Internship
• Internship Duration: 6 Months
• Stipend: ₹15,000 per month

Role Overview

• We are looking for a detail-oriented and analytical Teacher Quality Assurance Intern to join our Quality Assurance team.
• The role involves monitoring live class attendance, investigating student drop-offs and missed sessions, and identifying patterns to improve class quality and student retention.

Key Responsibilities

• Conduct daily root cause analysis (RCA) of student drop-offs during live sessions.
• Investigate and document reasons for students missing scheduled classes.
• Identify attendance trends across teachers, time slots, and student cohorts.
• Maintain accurate records and daily reports of RCA findings.
• Escalate recurring or high-impact issues to the QA and Operations teams.
• Coordinate with teachers, academic counsellors, and operations teams to investigate attendance-related issues.
• Support the development of data-driven strategies to improve session quality and student retention.

Skills & Qualifications

• Strong analytical, investigative, and problem-solving skills.
• Excellent attention to detail and reporting accuracy.
• Good written and verbal communication skills.
• Proficiency in Microsoft Excel or Google Sheets.
• Ability to work independently and meet daily deadlines.
• Prior experience or an interest in EdTech, education, or quality assurance will be an added advantage.

What You'll Gain

• Hands-on experience in quality assurance at a global EdTech company.
• Exposure to student engagement, attendance analysis, and retention strategies.
• Opportunities to collaborate with cross-functional teams.
• Practical experience in data analysis and operational problem-solving.