Associate, Tech Support

About the Role

• Accountable for probing, triaging, and dispatching jobs to the right person with the right skills using necessary tools, either via phone or emails.
• Responsible for following the Business Code of Conduct and always acting with integrity and due diligence.
• Identifying operational improvements and finding solutions by applying CI tools and techniques.
• Handling inbound/outbound calls within critical metrics.
• Knowing and applying fundamental work theories, concepts, and processes in own areas of work.
• Allocating the right person with the right skill at the right time.
• Responding with appropriate levels of urgency to situations that require quick response or turnaround.
• Analyzing root causes and handling first-level issues.
• Making informed and timely decisions.

Key Responsibilities

• Probe, triage, and dispatch jobs for stores.

Requirements & Tech Stack

• Basic MS Office – Excel
• Speed and Accuracy
• Active Listening
• English Speaking, Reading and Writing
• Logical Thinking

Qualifications

• Any Graduate (Preference of Mechanical Engineering)