VME Support Engineer

About the Role

As a VME Support Engineer within the HPE Operations Managed Services support team, you will play a crucial role in providing expert support for global HPE customers. This is a Hybrid role, requiring an average of 2 days per week in an HPE office.

Key Responsibilities

• Administer, Operate, and Manage Linux KVM servers.
• Administer, Operate, and Manage VMware vSphere and server hardware.
• Respond to service alerts and take remedial actions.
• Follow Change Management processes and procedures.
• Resolve customer issues via telephone, email, or remote sessions.
• Identify and escalate issues in a timely manner to vendors according to process guidelines.
• Lead service restoration/incident resolution during major incidents.
• Leverage internal technical expertise, including peers, mentors, knowledge base, community forums, and other internal tools, to provide effective solutions to customer issues.
• Collaborate with other technology teams in diagnosing and isolating the cause of complex issues.
• Maintain quality on case documentation, SLA timeframes, and operational metrics.
• Perform within the team's productivity measures (scorecard).
• Handle Problem Management, Post Incident Reviews, and RCA.
• Attend daily standups/scrums.

Requirements & Tech Stack

• Linux Administration
• Linux Command Line Interface
• HA, DRS, and other cluster features
• Virtual Machine operations and configurations
• Performance Monitoring and Performance Chart
• Networking at Linux and KVM level
• Storage, iSCSI, FC, Software iSCSI, RDM configurations
• Linux security and hardening
• Advanced understanding of Linux, DHCP, DNS, Active Directory/LDAP, NFS technologies
• Expert on one or more infrastructure components: Compute, Storage (iSCSI & FC), Network
• Understanding of Docker containers
• Understanding of scripting: Shell, Python, VMware PowerCLI
• Understanding of cloud management tools such as OpsRamp, Logz.io, Aruba Fabric Composer, Morpheus

Qualifications

• Strong customer focus.
• Sensitivity in dealing with diverse cultures.
• Ability to learn and adapt quickly.
• Excellent communication skills.
• Ability to work in a cross-functional team.
• Understanding of CI/CD and DevOps methodologies.
• Ability to work in a fast-paced, iterative environment.
• Ability to influence and drive change.
• Ability to provide technical leadership.