Technical & Field Support & Service Engineer

Technical & Field Support & Service Engineer – Barcode, RFID, POS & Printing Solutions

LinkWorld Infocom

About the Role

This is a full-time, on-site role based in the Mumbai Metropolitan Region.

Key Responsibilities

• Installing, configuring, and maintaining barcode scanners, RFID devices, POS systems, and printing solutions at client locations.
• Performing diagnostics and troubleshooting.
• Resolving hardware and software issues.
• Carrying out preventive maintenance to minimize downtime.
• Responding to service requests.
• Providing on-site technical support.
• Training end users on proper system use.
• Documenting service activities and resolutions.
• Collaborating with the customer support team.
• Providing clear communication to clients.
• Escalating complex issues when needed.

Requirements & Tech Stack

• Technical Support and Troubleshooting skills for barcode, RFID, POS, and printing equipment.
• Analytical Skills to diagnose issues, interpret error logs, and propose effective solutions.
• Customer Support and Customer Service skills to interact professionally with clients and manage expectations.
• Basic networking knowledge.
• Familiarity with Windows-based systems.
• Understanding of device drivers and interfaces.

Qualifications

• Diploma or degree in Electronics, Computer Engineering, IT, or a related field is preferred.
• Prior field service experience is preferred.
• Ability to travel within the Mumbai Metropolitan Region and if required then site outside of Mumbai.
• Ability to work independently on-site.
• Ability to maintain clear documentation of service activities.
• Strong communication skills.
• Ability to collaborate with internal teams and vendors for issue resolution.