Member Service Representative (Full-Time)
Navy Federal Credit Union
This job at a glance
- Who can apply
- New grads and up to 1 year
- Nice to have
- Customer service
- Work
- On-site in Aurora
- Pay
- Not stated by the employer.
- Skill demand
- Customer service97%of 143 similar entry-level jobs posted in the US this week
- Listed
- Oct 29, 2026 · still open
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About the Role
To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificates, IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision while developing confidence and function independence in the role.
Key Responsibilities
- Provide basic counseling on available products and services to meet member needs
- Assist members with opening and maintaining deposit accounts, loans, and other financial products
- Research and resolve basic account discrepancies and service requests
- Identify opportunities to cross-service products and enhance member relationships through education
- Understand and comply with all relevant federal and institutional regulations related to financial products and services
- Support team members by sharing knowledge and best practices as experience grows
- Ensure cash and other negotiable instruments are handled properly and securely
- Process routine transactions, including deposits, withdrawals, loan payments, and check cashing
- Perform other duties as assigned
Requirements & Tech Stack
- Effective verbal and written communication skills to engage with members and colleagues
- Experience navigating multiple systems efficiently and adapt to evolving technologies
- Ability to embrace and support change initiatives in a dynamic and continuously evolving environment
- Experience maintaining composure in a high-production and changing environment
- Experience working independently and in a team environment
- Effective skill exercising sound judgment and make informed decisions
Qualifications
- Experience in building effective relationships through rapport, trust, diplomacy, and tact
- Effective research, analytical, and problem-solving skills
Desired Qualifications
- Working knowledge of deposit and loan products, services, and operational procedures
- Experience in customer service, preferably in banking or a financial institution
Additional Information
- Hours: Available Monday - Saturday, hours based on business needs.
- Location: 1125 South Tower Rd Aurora, Colorado 80017
- Based upon business needs, this position may require working at or transferring permanently to neighboring branches within a reasonable commuting distance.