Intern, Course Operations

About the Role

• Support the day-to-day operations of programs.
• Ensure smooth communication and engagement with learners.
• Involves program coordination, learner communication, calling, follow-ups, data tracking, and operational support.
• Candidate should be comfortable speaking with learners regularly, following up on pending actions, and managing multiple operational tasks.

Key Responsibilities

• Make regular outbound calls to learners for onboarding, attendance, feedback, engagement, pending actions, and other program-related requirements.
• Follow up with learners through calls, WhatsApp, email, or other communication channels.
• Support the onboarding process and ensure learners have access to required platforms, software, sessions, and resources.
• Track learner participation, attendance, responses, and pending actions.
• Maintain and update Google Sheets / Excel trackers and ensure learner data is accurate and up to date.
• Coordinate with mentors, internal teams, and learners to resolve day-to-day program-related issues.
• Identify learners who are inactive, unresponsive, or facing challenges and escalate them to the relevant team member.
• Assist in collecting learner feedback and following up on feedback-related actions.
• Support scheduling, session coordination, reminders, and other program activities.
• Prepare basic daily/weekly operational updates and reports.
• Ensure timely completion of assigned follow-ups and operational tasks.
• Support the Program Operations team in maintaining a smooth learner experience throughout the program.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Comfortable making frequent outbound calls and speaking with learners professionally.
• Strong follow-up and coordination skills.
• Basic knowledge of Google Sheets / MS Excel.
• Good attention to detail and ability to maintain accurate records.
• Ability to manage repetitive tasks while maintaining consistency and accuracy.
• Proactive approach to identifying and following up on pending tasks.
• Ability to work in a fast-paced, operations-driven environment.

Qualifications

• Freshers are welcome to apply.
• Experience: 0–1 Year

Key Skills

• Learner Communication
• Calling & Follow-ups
• Program Coordination
• Operations
• Data Management
• Google Sheets/Excel
• Stakeholder Coordination
• Problem Solving

What You Will Gain

• Hands-on experience in Program Operations and Learner Success.
• Exposure to managing live programs and learner journeys.
• Experience in communication, coordination, reporting, and operational tracking.
• Opportunity to work closely with cross-functional teams and understand how an upskilling program is managed end-to-end.