Site Reliability Engineer (MTS) GovCloud 24x7

About the Role

Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team, supporting our GovCloud environment. As a key member of our Site Reliability organization, you will play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. This role involves shift work, including night shifts, as part of a 24/7 support team.

Key Responsibilities

• Maintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health.
• Lead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution.
• Populate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions.
• Ensure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines.
• Demonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams.
• Mentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth.
• Adapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively.
• Work to automate detection and resolution of recurring issues in the production environment.
• Collaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil.

Requirements & Tech Stack

• U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role.
• Demonstrated experience with enterprise-scale internet service operations or systems engineering.
• Expertise in TCP/IP related technologies (networking protocols, network programming, etc.).
• Command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris).
• Solid comprehension of security monitoring systems and infrastructure administration.
• Effective written and verbal communication skills with a focus on collaborative teamwork.
• Familiar with Incident Management principles and IT service operation frameworks.
• Ability to support a 24/7 high-availability operational environment, including shift and on-call rotations as needed.
• Experience provisioning, operating, and running AWS/C2S based infrastructure and systems.
• Proficient in scripting or programming languages such as Python, Go, or similar technologies.
• Open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning.

Qualifications (Even Better If)

• Prior Chef/Puppet or automated deployment experience.
• Prior Jenkins/Bamboo/Spinnaker pipeline execution experience.
• Experience supporting and maintaining monitoring and alert systems.
• Experience supporting and maintaining Java applications.
• Hands-on experience configuring and running AWS, using the CLI/SDKs.
• Certifications in Linux+, RedHat, and AWS.
• Experience supporting and leading Kubernetes based applications and services.
• Participation in blameless retrospectives, learning from incidents, and conducting post-incident investigations.
• Working knowledge of and interest in resilience engineering, including concepts such as Safety II.
• Familiar with Agile process and DevOps.
• Experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows.
• Advanced prompt engineering skills.
• Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards, including a Criminal Justice Information Services screening with fingerprint scan.