Client Success Associate, Onboarding

About the Role

The Client Success team operates with a "Client for Life" philosophy, ensuring clients receive value exceeding their investment. Associates understand client business priorities, identify challenges, and determine effective ways to support decision-making. Responsibilities include articulating Gartner's value, onboarding new and upgraded clients, demonstrating service concepts, and stimulating product engagement. New Client Engagement (NCE) is a fast-paced business unit within Client Success, focused on providing exceptional service to prospects and clients. NCE comprises Client Onboarding and Insights Platform Walkthrough functions. Client Onboarding delivers a customized experience for new and upgraded clients. The Insights Platform Walkthrough team provides pre-sale demonstrations of Gartner resources and the gartner.com platform to prospects. The NCE team leverages Gartner assets and the gartner.com platform to provide a valuable client experience, starting with a demonstration by an Insights Platform Walkthrough specialist, followed by an extensive onboarding by a Client Onboarding Specialist, and then transitioning to a service delivery associate for ongoing support. This role involves strategic thinking and relationship building to help executives solve pressing business challenges, understanding critical initiatives, aligning Gartner research and expertise, and contributing to Gartner's growth.

Key Responsibilities

• Collaborate with Sales teams to effectively demonstrate Gartner products and resources to prospects or clients, increasing engagement and license purchases.
• Communicate with internal Gartner partners to resolve obstacles and maximize the value delivered to prospects and clients.
• Research prospective and existing companies, C-Level executives, business trends, and competitive intelligence to prepare tailored Gartner resources.
• Facilitate prospect and/or client calls to understand priorities and challenges, and articulate the value of Gartner's products and services.
• Understand and communicate Gartner services and capabilities to prospective clients and demonstrate value to decision-makers.

Requirements & Tech Stack

• Bilingual in English and French
• Bachelor’s degree preferred
• 6+ months relevant professional and/or internship experience with a proven track record of success.
• Ability to demonstrate strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Ability to be agile and flexible.
• Well-defined time management and organizational skills.
• Experience with Gartner assets and the gartner.com platform.

What We Offer

• Competitive salary, generous paid time off policy, charity match program, Medical, Dental & Vision Plans, Parental Leave, Employee Assistance Program (EAP), 401K matching.
• Collaborative, team-oriented culture that embraces diversity.
• Professional development and unlimited growth opportunities.
• Hybrid work environment offering flexibility.
• World-class benefits and highly competitive compensation.
• Opportunities for disproportionate rewards for top performers.
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.
• Market-leading benefit programs including generous PTO, 401k match up to $7,200 per year, opportunity to purchase company stock at a discount.
• Gartner is the world authority on AI and is at the center of the AI revolution.