RBB-Personal Banker Classic

About the Role

Job Title: Personal Banker Classic

Business Unit: Retail Branch Banking

Reporting To: Branch Head

Job Purpose

Manage Classic portfolio by acquiring new customers, deepening relationships through cross-selling, and retaining customers by delivering exceptional service. Aim to become the primary banker for Classic relationships and maximize wallet share.

Key Responsibilities

• Sales
• Ensure Sales responsibilities are completed.
• Managing Classic Portfolio
• Manage benchmark customer numbers in the portfolio.
• Group customers with family members for enhanced relationships.
• Achieve income-generating product benchmarks.
• Enhance customer group profitability and wallet size.
• Update CRM with detailed customer interactions.
• Customer Services
• Deliver quality customer service and resolve complaints within TAT.
• Promote direct banking channels and assist customers.
• Ensure timely account opening and customer communication.
• Operations
• Maintain daily sales reports.
• Ensure quality acquisition of savings and current accounts.
• Cross-sell products like Demat, Bill Pay, and Advisory.
• Monitor large account movements and prevent attrition.
• Promote third-party products like MF, Insurance, and Bonds.
• Ensure error-free documentation for account opening and instructions.
• Adhere to KYC norms and maintain 5-S standards.
• Manage locker operations and standing instructions.
• Update CRM for asset leads and weed-out database.

Requirements & Tech Stack

• CRM
• Demat
• Bill Pay
• Advisory
• MF
• Insurance
• Bonds
• KYC
• 5-S

Qualifications

• Graduation required; Post-graduation preferred.
• NISM V-A Certification
• IRDA Certification
• GI Certification

Key Competencies

• Sales and influencing skills
• Banking product knowledge
• Planning and organizing
• Communication
• Knowledge of competition