VST-Sales Officer
HDFC Bank
Pune Division, Maharashtra, India1+ yrs1h agovia LinkedIn
Job Title: VST-Sales Officer
Company: HDFC Bank
About the Role
- Business Unit: Virtual Sales Team
- Location: Pan India
- Job Function: Sales
- Role Type: Individual Contributor
- Reports to: Team Manager - VST
Key Responsibilities
- Represent the Bank and present eligible products to non-managed customers.
- Identify the right product, explain features/benefits, and sell for revenue generation.
- Achieve monthly unit, value, and income targets across product lines.
- Educate customers on product lines and provide suitable products.
- Maintain month-on-month productivity on allocated product lines.
- Contribute to overall channel achievement.
- Contact non-managed customers using calling scripts to offer products.
- Engage customers with probing questions to understand requirements.
- Explain product features & benefits during customer onboarding.
- Pitch multiple products to increase customer product holding.
- Ensure effective interaction and communication, capturing correct customer dispositions.
- Implement feedback from supervisors/unit managers/training managers on call quality.
- Maintain Time on system as per KPI.
- Ensure Minimum RPC on a daily/monthly basis.
- Educate customers on digital products.
- Showcase value and convenience of digital products.
- Increase digital penetration within the non-managed customer base.
- Push digital penetration for contacted customers.
- Adhere to all laid down guidelines for Calling.
- Ensure all tele-calling and product regulatory compliance are met.
- Adhere to all product guidelines.
- Follow guidelines on floor discipline and dialer hygiene parameters.
Qualifications
- Graduation
- Post-Graduation (Optional)
Requirements & Tech Stack
- Minimum 1 year experience
- Exposure to banking preferable
- IRDA Certification
- Sales and Influencing Skills
- Banking Product & Process Knowledge
- Planning and Organizing Skills
- Communication
- Knowledge of Competition & Current trends in financial Industry
Major Stakeholders
- Customers
- Line supervisors
- Quality & Training Team