Associate Analyst

About the Role

• Provide support to client employees across different countries through calls, emails, and chats.
• Resolve issues related to business applications, software, and basic hardware.
• Create and update support tickets and escalate issues when required.
• Provide timely solutions and maintain good customer service.
• Troubleshoot basic computer, software, and internet connectivity issues.
• Use MS Office applications such as Word, Excel, and PowerPoint.

Key Responsibilities

• Maintain good communication and problem-solving skills.
• Be flexible to work in 24/7 rotational shifts.

Requirements & Tech Stack

• Good English communication skills.
• Basic computer and troubleshooting knowledge.
• Customer service or technical support skills.
• Basic MS Office knowledge.
• Willingness to work in a 24/7 environment.

Qualifications

• B.Com / B.Sc / BCA or any non-engineering graduate.