Credit & Collections Analyst 2-Fin

Key Responsibilities

• Manage customer-payment activities for assigned LAD countries.
• Identify customer receipts and accurately apply payments to the appropriate AR invoices.
• Ensure timely and accurate cash posting.
• Maintain accurate customer-payment records and supporting documentation.
• Research and resolve unapplied cash.
• Investigate unidentified receipts.
• Resolve short payments and overpayments.
• Investigate payment discrepancies and determine appropriate next steps.
• Work with relevant stakeholders to obtain missing payment or remittance information.
• Collaborate closely with customers and Collections to identify payments and determine appropriate invoice allocation.
• Partner with Accounts Receivable, Sales, and other internal teams to resolve account issues.
• Use Spanish/Portuguese-language capability where required to support LAD customer-payment operations.
• Perform customer-account and payment reconciliations.
• Investigate reconciliation differences and coordinate resolution.
• Support relevant month-end close activities.
• Maintain accurate operational records and reporting.
• Identify recurring cash-application issues.
• Support root-cause analysis of recurring payment discrepancies.
• Identify opportunities to improve cash-application accuracy and efficiency.
• Contribute to process improvements that reduce recurring payment-application issues.

Requirements & Tech Stack

• Spanish/Portuguese-language proficiency appropriate for customer and operational interactions.
• Hands-on capability in Cash Application / customer-payment processing.
• Ability to identify and apply customer payments to AR invoices accurately.
• Experience or demonstrated capability in payment/account reconciliation.
• Ability to investigate and resolve:
• Unapplied cash
• Unidentified receipts
• Short payments
• Overpayments
• Payment discrepancies
• Ability to collaborate effectively with customers, Collections, AR, Sales, and other stakeholders.
• Ability to maintain accurate records and reporting.
• Ability to support month-end activities.
• Strong attention to detail and problem-solving capability.

About the Role

The Cash Application Analyst – Portuguese & Spanish is responsible for managing customer payments for LAD countries from GFIC. The role identifies incoming customer payments and accurately applies them to the appropriate Accounts Receivable invoices. It investigates and resolves unapplied cash, unidentified receipts, short payments, overpayments, and other payment discrepancies. The analyst collaborates closely with Spanish/ Portuguese-speaking customers, Collections, AR, Sales, and other internal stakeholders to support timely and accurate cash posting. The position also performs reconciliations, supports month-end activities, maintains records and reporting, and contributes to process improvement and root-cause resolution.