Auto Claims Specialist, Hampton Roads
Virginia Farm Bureau Family of Companies
New York, NY0–5 yrs58m agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 5 years · Bachelor's degree
- Must know
- Microsoft OfficeAuditing
- Work
- On-site in New York
- Pay
- Not stated by the employer.
- Skill demand
- Microsoft Office38%Auditing15%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 4, 2026 · still open
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About the Role
Virginia Farm Bureau is seeking a customer-focused Auto Claims Representative (ACR) to join our claims team. This position may be filled at one of several levels (ACR, ACS, SACR) depending on a candidate's experience, technical expertise, education, and demonstrated ability. Higher levels assume increased claim complexity, greater authority, higher settlement responsibility, advanced estimating expertise, mentoring expectations, and technical leadership responsibilities.
Location: Remote
Hours: Monday - Friday, 8:00am-4:30pm
Type: Full-time salaried position with benefits
Key Responsibilities
- Prepare repair and total loss appraisals in accordance with company and industry procedures.
- Re-inspect vehicles during repairs and authorize supplemental repairs and/or payments as needed.
- Process physical damage payments following the company standard operation procedure.
- Settle total loss vehicles and move salvage within established time limits.
- Negotiate auto claim losses with insured, claimant, and vendors.
- Assist subrogation and SIU with cases requiring physical damage knowledge.
- Maintain a high degree of training, including learning new auto repair techniques.
- Perform other duties as assigned by the Supervisor and/or Manager.
Requirements & Tech Stack
- Strong MS Office skills and experience working with estimating software.
- Prior field estimated body shop experience.
- Prior automotive experience (repair/mechanical).
- Proven ability to settle total loss vehicles.
- Strong estimating and negotiation skills.
- Excellent interpersonal skills.
- High level of initiative.
- Professional attitude and appearance.
- Proven ability to work well both independently and in a team environment.
Qualifications
- Bachelor's degree or equivalent experience.
- 3 years minimum material damage experience.
To be considered for ACS:
- Audit Score of 95%.
To be considered for SACR:
- I-CAR Certified, AIC, AINS, or licensed in multiple states and maintaining that license.
- Audit Score of 97% or higher.
Preferred Qualifications
- Prior body shop or estimating experience.