Customer Experience & Community Ambassador
99 Ranch Market
Jersey City, NJFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Diploma
- Must know
- Customer serviceOperations
- Nice to have
- MarketingSocial media
- Work
- On-site in Jersey City
- Pay
- $20–$25 an hour
- Skill demand
- Customer service97%Operations18%Marketing3%Social media3%of 146 similar entry-level jobs posted in the US this week
- Listed
- Nov 4, 2026 · still open
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About 99 Ranch Market
99 Ranch Market is one of the largest Asian supermarket chains in the United States with store locations across various states. The company is passionate about shaping Asian supermarket culture within the grocery industry and welcomes new members to grow with the family.
About the Role
We're looking for a Customer Experience & E-Commerce Coordinator to support both in-store and online customers, contributing to an engaging shopping experience. This role blends customer service, e-commerce order support, social media engagement, and basic store marketing.
Key Responsibilities
- Provide friendly and helpful customer service in-store and online.
- Assist with e-commerce orders, including picking, packing, and preparing orders for customers.
- Respond to e-commerce customer questions and resolve basic order issues.
- Support store social media channels such as WeChat, Xiaohongshu/REDnote, Instagram, and TikTok.
- Create simple content featuring products, promotions, events, and store highlights.
- Encourage loyalty program sign-ups and customer engagement.
- Assist with promotional displays, sampling events, and other store marketing activities.
- Share customer feedback and product trends with store management.
- Support the Store Manager and store team with general operations as needed.
Requirements & Tech Stack
- Familiarity with WeChat, Xiaohongshu (RedNote), Instagram, TikTok, and other platforms.
- Bilingual (English & Chinese) is a must.
Qualifications
- High school diploma required; Bachelor’s degree preferred.
- 1 year of marketing and social media outreach experience preferred.
- Comfortable on camera and confident creating social media content.
- Outgoing, energetic, and a natural people person.
- Creative, proactive, and full of ideas.
- Strong communication skills and team collaboration mindset.
- Passion for food, culture, and the 99 Ranch Market brand.
Position Details
- Employment Type: Full Time/Part Time.
- Location: 420 Grand St, Jersey City NJ 07302.
- Schedule: Wednesday–Sunday | Weekends Required.
Physical Requirements
- Ability to lift up to 15 pounds occasionally.
- Ability to stand and walk for extended periods of time.
Working Conditions
- Grocery store environment, exposure to fresh produce, including varying temperatures and humidity levels.
Compensation
- Pay range: $20 - $25 per hour.