Sales Development Program, Phoenix, AZ

About the Role

UnitedHealthcare is growing its team in Phoenix, AZ, with multiple Early Careers full-time sales opportunities as a Sales Agent in the Sales Development Program. This inbound call role focuses on consulting customers on their insurance needs and matching them with the correct coverages, products, and benefits. The company's mission is to simplify the healthcare experience, create healthier communities, and remove barriers to quality care, impacting millions of lives.

What You'll Do

• Answer incoming phone calls from prospective members to identify their needs and convert them into qualified leads or sales.
• Ask appropriate questions, listen actively, and document required information in computer systems.
• Utilize knowledge of the product portfolio to assess prospect needs, explain product differences, and help select the best product.
• May make outbound calls to follow up on questions or review products and services with current members.
• Assist prospects in completing enrollment applications accurately over the phone.
• Meet established goals for performance, attendance, and consumer experience.
• Maintain requirements for agent licensure, appointments, and annual product certification.
• Apply AI tools and techniques to drive efficiency, insights, and innovation.
• Design, develop, and deploy AI-powered solutions to address complex business challenges.
• Build and optimize prompts for analysis, reporting, and automation.
• Integrate AI into workflows such as reporting, dashboards, and operations processes.
• Analyze data using AI-enabled tools and generate insights.
• Collaborate with teams to identify opportunities for AI-driven improvements.
• Ensure responsible and compliant use of AI solutions.

Program Features

• Participate in a Sales Development Program designed to accelerate career growth with opportunities to learn new skills.
• Collaborate with experienced professionals, mentors, and sales leaders.
• Build relationships within a peer community to expand your network.
• Engage in a structured, curriculum-based development program.

Work Schedule

• Full-time position.
• Operating hours: Monday - Friday 7:00 AM - 9:00 PM; shift provided during training.
• Rotational weekend work may be required.
• Flexibility is desired based on business seasonality.

Work Location

• Onsite training program in Phoenix, AZ for 6-10 weeks.
• Training is fully onsite, with schedules determined by the Hiring Manager after training completion.

Compensation & Benefits

• Guaranteed base pay + monthly sales incentive earning potential.
• Average first-year annual earnings $60K (base + commissions).
• Top performers can earn $80K+.
• $2,000 sign-on bonus for external candidates.
• Additional $1,000 if candidates have their licensure at time of offer.
• 18 days accrued Paid Time Off during the first year + 8 Paid Holidays.
• Medical Plan options, Health Spending Account, or Health Saving Account.
• Dental, Vision, Life & AD&D Insurance.
• Short-term and Long-term Disability coverage.
• 401(k) Savings Plan.
• Employee Stock Purchase Plan.
• Education Reimbursement.
• Employee Discounts.
• Employee Assistance Program.
• Employee Referral Bonus Program.
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.).
• Fun and competitive work environment focused on teamwork and individual success.

Requirements & Tech Stack

• Experience with Microsoft Office products (Word, Excel, PowerPoint, Outlook).
• No license required prior to starting; company will pay for and provide support to obtain required state insurance licenses.
• Must be eligible to work in the U.S. without company sponsorship, now or in the future.

Qualifications

• Currently in the final year of obtaining a Bachelor's degree, or obtained degree no longer than 24 months prior to the position start date, from an accredited college/university.
• Bachelor's Degree must be obtained prior to the start of employment.
• Work or volunteer experience in sales, customer service, health care, or health insurance is preferred.