Front Desk Assistant/Care Coordinator

About the Role

Nuvia Dental Implant Center is seeking enthusiastic Care Coordinators to join its expanding team. As a leader in dental implant services, Nuvia is known for its exceptional patient care and innovative solutions.

Key Responsibilities

• Live company core values
• Greet and welcome patients
• Cultivate a positive and welcoming environment
• Communicate well with other team members to provide seamless patient care
• Manage appointments and scheduling
• Handle billing and payment processing
• Provide general administrative support
• Actively gather patient reviews
• Build strong patient relationships
• Attend daily huddles
• Collaborate with the team to achieve shared goals
• Prepare the office for the day, ensuring everything is clean, organized, and stocked
• Review the day's schedule and prepare for any special requests or concerns
• Efficiently schedule and reschedule appointments, ensuring optimal patient flow
• Process payments, answer billing questions, and address any concerns
• Assist with various administrative tasks, such as filing, scanning, and data entry
• Proactively seek patient feedback and encourage them to share their experiences online
• Connect with patients on a personal level, addressing their needs and concerns
• Provide clear and concise information about treatment plans, procedures, and financing options
• Participate in daily huddles to discuss team goals, challenges, and successes
• Work closely with other team members, such as doctors, dental assistants, and sales consultants
• Reflect on the day's activities and identify any areas for improvement
• Review the schedule for the following day and ensure all necessary preparations are made
• Ensure the office is ready for patients the next day, turn off lights and equipment and secure the office

Compensation

• Pay: $20-$39 per hour (includes bonus potential)
• Base Pay: $20-$24 per hour
• Monthly Bonuses: Up to $2,000, averaging roughly $12 per hour
• Quarterly Bonuses: Up to $2,000, averaging roughly $4 per hour
• Additional Earning Potential: Up to $32,000 per year in bonuses beyond base pay.

Benefits Package

• Comprehensive health, dental, and vision insurance
• Life insurance
• Short and long-term disability
• 401k with match
• Paid training
• PTO
• Bereavement leave
• Parental leave
• Employee assistance program

Qualifications

• BLS certification
• Strong interpersonal skills
• Warm and empathetic
• Team oriented
• Sales-oriented
• Results-Focused
• Adaptable