Field Service Technician

About the Role

The Field Service Technician Level I is responsible for providing on-site calibration, minor repairs, and installation of industrial weighing equipment, control systems, and peripheral devices. Technicians may work independently or as part of a regional field service team. This role emphasizes customer relations, efficient time management, and adherence to personal and workplace safety standards.

Key Responsibilities

• Complete and maintain safety training and all relevant job- and technical-related training.
• Perform all work safely, including completing job safety analyses and site-specific safety training.
• Safely operate company vehicles and equipment, including potentially operating heavy-capacity test units.
• Successfully complete the Michelli Level I training program, including on-the-job training (OJT), and demonstrate competency in mechanical and electronic service duties.
• Complete HB-44 training and perform thorough on-site calibrations of weighing and material handling systems, including heavy-capacity scales.
• Assist a mentor in responding to emergency field service requests, diagnosing issues, and completing repairs.
• Participate in rotational after-hours on-call duty.
• Accurately complete calibration test reports, work orders, safety documentation, and daily service logs.
• Maintain professional communication with customers regarding schedules, service status, and report findings.
• Promote Michelli’s products and services as solutions to customer challenges.
• Collaborate with the team to generate leads and quotes.
• Work closely with the service coordinator and service manager to meet customer expectations and achieve productivity targets.
• Identify and report leads for contracts, major service jobs, and product/solution opportunities.
• Travel with senior technicians to customer sites to provide on-site service and support.

Requirements & Tech Stack

• Technical aptitude in mechanical and electronic systems.
• Ability to read and interpret manuals, schematics, wiring diagrams.
• Ability to take accurate measurements.
• Physical ability to lift and handle weights exceeding 50 lbs.
• Ability to pass the state Weights and Measures Exam and obtain necessary licenses.
• Valid CDL or willingness and eligibility to obtain a Class B Commercial Driver’s License.
• Familiarity with industrial service tools and power equipment.
• Torching and welding experience is a plus.
• Proficiency in English, both written and verbal.
• Commitment to continuous learning and career progression, with the expectation to advance to Field Service Technician Level II generally within 2-3 years.

Qualifications

• A vocational training certificate, military experience, or an associate degree in industrial controls is preferred.
• Strong team orientation and the ability to contribute to group goals.
• Demonstrated customer-focused mindset with strong problem-solving and relationship-building skills.