2027 Early Talent Internship

About the Role

The 2027 Early Talent Internship: Digital & Client Experience (Design) at TIAA offers a 10-week summer program focused on gaining experience in the financial services industry and understanding the organization. Interns participate in a robust training and onboarding program, speaker series, lunch-and-learns, and cohort engagement activities. The Digital & Client Experience (D&CX) team aims to transform TIAA's culture and practices around client centricity, creating confidence and simplicity in end-to-end experiences.

Key Responsibilities

• Work on strategically-aligned challenging assignments and projects.
• Gain understanding of TIAA and the Financial Services industry.
• Create resolutions for complex problems and/or transactions requiring business expertise.
• Perform clerical duties such as taking memos, organizing documents, maintaining files, photocopying, and faxing.
• Assist in preparing information and research materials, including PowerPoint presentations.
• Take notes during meetings and provide them to team members.
• Research and gather documentation as directed by colleagues.
• Attend company functions, including training programs, speaker series, lunch-and-learns, and social networking events.
• Shadow multiple office jobs and train in a variety of tasks.

Intern Team Opportunities

• Experience Design: Designs end-to-end digital client experiences. May contribute to research, interaction and visual design, prototyping, AI experiences, and design systems work.
• CX Strategy & Transformation: Builds a client-obsessed culture to enable client-centric behaviors. Support involves leveraging voice of customer, experimentation, closing the loop with clients, and facilitating cross-functional practices.

Requirements & Tech Stack

• Current enrollment in a degree-seeking program.
• Expected graduation date between December 2027– June 2029.
• Minimum GPA of 3.0.
• Authorization to work in the U.S. without requiring current or future work visa sponsorship.
• Knowledge of Microsoft Office products (PowerPoint, Word, Excel, Outlook).

Qualifications

• Preferred majors:
• Human-Computer Interaction (HCI)
• Interaction Design
• UX/UX Design
• Graphic/Visual Design
• Product Management
• Business
• Economics
• Information Systems
• Human Factors
• Cognitive Science
• Psychology
• Data Analytics
• Data Science
• Statistics
• Business Intelligence
• Communications
• Marketing
• A related client-experience field
• Preferred Skills:
• AI tools and their application to design, research, product, or client-experience work.
• Human-Computer Interaction (HCI), Interaction Design, UX/UX Design, Industrial Design, or Graphic/Visual Design.
• Product Management, Business, Economics, or Information Systems.
• Human Factors, Cognitive Science, or Psychology.
• Data Analytics, Data Science, Statistics, or Business Intelligence.
• Communications, Marketing, or a related client-experience field.
• Interest in design, technology, client experience, customer research, product strategy/management, data analytics/enablement, reporting, and business intelligence solutions.
• Passion for client experience and client insights.
• Experimentation and innovation mindset with a bias for action.
• Desire to continuously learn.
• Strong problem-solving/analytical skills/critical thinking.
• Ability to analyze data to identify trends.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Willingness to embrace change and collaborate.
• Strong verbal and written communication skills.

Work Experience: No Experience Required

Educational Requirements: High School Preferred

Physical Requirements: Sedentary Work