Customer Service New Associate

About the Role

Accenture is a global professional services company with leading capabilities in digital, cloud, and security. The Trust and Safety (Content Moderation and Responsible AI) offering helps keep the internet safe and assists platform companies in accelerating, scaling, and improving their businesses. This role provides hands-on job experience by improving the quality and safety of online content and systematically testing, evaluating, and challenging AI Systems and Platforms.

Key Responsibilities

• Review, classify, and/or remove content according to client guidelines, using specific tools and channels.
• Understand and remain updated on changing client policies and guidelines.
• Stay up-to-date with industry trends, identified generative AI shortcomings, and advancements in content moderation and/or responsible AI regulations, governance, policy, and consulting work.
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team.
• Develop and execute prompt strategies to interrogate large language models on various topics related to responsible AI, including medical advice, legal advice, and other sensitive areas.
• Analyze the model's responses for appropriateness, inappropriateness, refusal to answer, or appending disclaimers to the response according to client definitions and guidance.
• Collaborate with other team members to create a comprehensive understanding of responsible AI issues based on a model's responses.
• Contribute to the development of best practices and guidelines for content moderation and responsible AI governance and policy.
• Analyze and review user profiles, audio, videos, and text-based content.
• Investigate, escalate, and/or resolve issues reported by users or flagged by the system.

Requirements & Tech Stack

• Language Translation - Customer Service
• Hindi - Elementary

Qualifications

• Any Graduation
• Comfort synthesizing and analyzing information from multiple streams.
• Strong critical thinking and decision-making skills.
• High resilience and coping skills, due to potential exposure to objectionable or disturbing content.
• Deep familiarity and passion for responsible AI, the internet, internet platforms, and internet culture.
• High affinity and cultural awareness of political and social situations regarding the relevant market and region to be supported.

Note: Due to the nature of the role, you may be exposed to objectionable or disturbing content, flashing lights, or contrasting light and dark patterns.