Client Relations Specialist

About the Role

Scarlet Event is a growing events organization focused on delivering memorable, well-executed experiences for clients across diverse industries. The company emphasizes high-quality service, meticulous planning, and strong client partnerships. Team members collaborate closely to manage logistics, vendor coordination, and on-site execution in a dynamic, fast-paced environment. Scarlet Event values professionalism, reliability, and clear communication.

The Client Relations Specialist is a full-time, on-site role based in the Greater Bengaluru Area, responsible for managing and nurturing relationships with clients throughout the event lifecycle. This role includes acting as a primary point of contact, understanding client requirements, and coordinating with internal teams to ensure services are delivered as promised.

Key Responsibilities

• Handle client inquiries.
• Prepare proposals and updates.
• Track feedback.
• Address concerns to maintain high levels of customer satisfaction.
• Support event planning and execution by aligning expectations.
• Provide timely information.
• Ensure clear communication.
• Collaborate on-site with colleagues, vendors, and clients to support smooth operations and successful events.

Requirements & Tech Stack

• Basic office software and communication tools.
• CRM or ticketing system experience is a plus.

Qualifications

• Strong interpersonal skills and client relations abilities to build trust and long-term partnerships.
• Customer support and customer satisfaction skills to respond to issues promptly and ensure positive experiences.
• Clear, professional communication skills, both written and verbal, for client interactions and internal coordination.
• Organizational and time-management skills to handle multiple clients, deadlines, and event requirements.
• Ability to work on-site in the Greater Bengaluru Area, with flexibility to support events as needed.
• Experience in events, hospitality, or client-facing roles is preferred but not mandatory.
• Relevant diploma or degree in business, communications, hospitality, or a related field is beneficial.