Adoption Coach

About the Role

As an Adoption Coach, you will provide at-the-elbow support (ATE) to clients during Oracle Health product implementations. Your primary focus will be to increase new product adoption and ensure a smooth transition to the new system.

Key Responsibilities

• Provide real-time, at-the-elbow, support to assist end users with new product functionality and navigation during Oracle Health product implementations.
• Assist end users with front-end solution configurations, or customization, to optimize workflows and system adoption.
• Identify and surface process, workflow, and technical questions to appropriate project team members or content owners.
• Facilitate bi-directional feedback between the project team and end users to improve efficiency of communication and issue resolution during implementations.
• Provide feedback to appropriate project and client stakeholders on system adoption and utilization.
• Cultivate client relationships to achieve adoption objectives.
• Execute system adoption and/or optimization plan for client based on utilization data and targeted outcomes.
• Complete assigned learnings and various product trainings.

Requirements & Tech Stack

• Excellent communication and decision-making skills.
• Flexibility and comfort with ambiguity.
• Ability to work comfortably with technology.
• Strong customer service skills.
• Willingness to learn and adapt in a fast-paced, ever-changing, client-facing environment.
• Maintain a broad understanding of many Oracle Health product solutions.
• Learn system functionality and workflow best practices.
• Evaluate the best way to engage with each client.
• Weekly travel required.
• Fluid work schedules, inclusive of weekends and occasional night shifts.
• Valid Driver License for car rentals.
• Valid Passport for international projects.
• Must be a US Citizen.
• Must be eligible to obtain and maintain a federal security clearance.

Qualifications

• Bachelors degree or 4 years equivalent experience (Background in healthcare, sciences, information systems, education, or customer support preferred).
• Availability to travel 100% (weekly).
• Availability to work irregular or additional hours, as needed.
• Reside within 60 miles of a major/international United States airport.
• Superior customer service skills.
• Proven ability to work and deliver results unsupervised.