Senior Academic Associate

Hero Vired

Key Responsibilities

• Conduct outbound calls and consistent follow-ups with prospective learners to achieve individual and team sales targets.
• Understand each prospect's academic background, career objectives, and learning needs before recommending suitable online degree programmes.
• Engage prospective students through calls, online demonstrations, email, and chat while maintaining a professional and helpful experience.
• Manage assigned leads, update sales pipelines, and maintain accurate records in CRM and dialler systems.
• Explain programme offerings clearly, address concerns, support the enrolment journey, and ensure quality sales practices.
• Take ownership of follow-ups, conversions, and reporting while collaborating with internal counselling and operations teams.

Requirements & Tech Stack

• 0–5 years of experience in B2C sales, admissions counselling, inside sales, or a related customer-facing role.
• Strong communication, negotiation, persuasion, and active-listening skills.
• Working knowledge of dialler operations and CRM platforms such as Salesforce, LeadSquared, or NoPaperForms.
• A target-oriented approach, strong ownership, disciplined follow-up habits, and the ability to manage multiple prospects.
• Startup or education-sector experience will be an added advantage.